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Mavericks 101

OS X Support Essentials 10.9

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3
Days
Hands-On
$1 995.00

OS X Support Essentials 10.9 is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give students a tour of the breadth of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Course Details: 

Students will learn:
Updated system utilities and new features of OS X Mavericks.
Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
Focused lessons take you step by step through practical, real-world tasks.
The troubleshooting process and how to use tools and resources.
Features and functionality of OS X Mavericks, including how to find more information.
Knowledge to prepare for Apple certification.

Recommended For: 

This course is designed for Help desk specialists, technical coordinators, service technicians, and others who support Mac users; technical support personnel in businesses that use Mac computers, and technical coordinators or power users who manage networks of computers running OS X, such as technology specialists who manage networks or computer labs.

This course is also designed to assist individual's in preparing to take the Apple Certified Support Professional examination and Apple Certified Technical Coordinator examination.

Prerequisites: 

Students should be familiar with the OS X operating system and have some basic technical understanding or background knowledge.